No response for purchase

[technomatters]

Hello,

We have purchased pagerank script on 30th aprial and made the payment.

Our order number is Scriptalicious Order #SL10002

Our order shows still pending. We have sent an email also and no reponse, are you intesrested in selling the script or not else we will open a resolution with paypal to get money.

Hope we hear a possitive response from your side.

Regards
Venkat

[Tekime]

Hi Venkat,

I do apologize for the problems. I have updated the order status for you. We are investigating the cause of the problem right away, as it appears our system did not register payment.

Please submit a ticket to support.scriptalicious.com with any other issues or to discuss the order problems - this way we can share order details in private.

Thanks,
Gabe

[recuweb]

I also have the same problem. He made the payment three days ago and I have not received any reply. He opened 4 tickets and I have not received any reply. Is this normal or is some kind of scam?


Recibo de pay-pal

Nombre:
Gabriel Harper (El destinatario de este pago se encuentra Verificado)Correo electrónico:
paypal@servermind.com
Cantidad total:
-$19,95 USD
Importe original:
-€13,17 EURImporte final:
$19,95 USDTipo de cambio:
1 Euro = 1,51580 Dólares estadounidenses
Importe del artículo:
$19,95 USDEnvío:
$0,00 USDManipulación:
$0,00 USDCantidad:
1Nombre de artículo:
Scriptalicious Order #SL10012Número de artículo:
SL10012Fecha:
31 may 2008Hora:
17:55:40 CESTEstado:
Completadahttps://www.paypalobjects.com/WEBSCR-520-20080528-1/en_US/i/scr/pixel.gif

Mi orden:

2008-05-31SL10012 (http://www.scriptalicious.com/account.php?a=orderDetails&ord_number=SL10012)19.95Pending

[Blooobs]

Hi recuweb
it seems that here in the forum it'll take much more time as needed for receiving an answer.
I suggest you to try submitting a support ticket here
http://support.intavant.com/scriptalicious/index.php

where i have received an answer after 2 days.
hope this can help



I also have the same problem. He made the payment three days ago and I have not received any reply. He opened 4 tickets and I have not received any reply. Is this normal or is some kind of scam?


Recibo de pay-pal

Nombre:
Gabriel Harper (El destinatario de este pago se encuentra Verificado)Correo electrónico:
paypal@servermind.com
Cantidad total:
-$19,95 USD
Importe original:
-€13,17 EURImporte final:
$19,95 USDTipo de cambio:
1 Euro = 1,51580 Dólares estadounidenses
Importe del artículo:
$19,95 USDEnvío:
$0,00 USDManipulación:
$0,00 USDCantidad:
1Nombre de artículo:
Scriptalicious Order #SL10012Número de artículo:
SL10012Fecha:
31 may 2008Hora:
17:55:40 CESTEstado:
Completadahttps://www.paypalobjects.com/WEBSCR-520-20080528-1/en_US/i/scr/pixel.gif

Mi orden:

2008-05-31SL10012 (http://www.scriptalicious.com/account.php?a=orderDetails&ord_number=SL10012)19.95Pending

[recuweb]

Thank you.

I use the forum that since I have no choice but. I have 4 tikets open since day 1 and I have no answer.

I think this is a scam. No one answered or the ticket's either in the forum

http://i221.photobucket.com/albums/dd304/faroloegc/recuweb/capturada-77.jpg

[recuweb]

Not for nothing is worth neither the script nor the forums, or support. It's a real scam.

Bye

[Tekime]

All support tickets have been handled to date, orders activated. I do sincerely apologize for the wait on some orders in PENDING status. We are training some additional staff for more help on support, and trying to resolve the order notification errors that continue to occur and hold up some of our customers.

Tickets are handled regularly and hopefully on a daily basis now that we have some more hands on deck. Submitting multiple tickets only makes it more difficult and if you have submitted a ticket it will be handled ASAP.

Thanks for your udnerstanding,
Gabe